Terms of service

Terms of Service
Effective Date: January 5, 2023

Introduction

Welcome to Lumysō. These Terms of Service apply to your use of our website and services. By accessing or using our services, you agree to these terms. If you do not agree, please do not use our services.

Definitions

  • "Company," "we," "us," or "our" refers to Lumysō, located at Initial Business Centre, Unit 7 Wilson Business Park, Manchester, United Kingdom, M40 8WN.
  • "You" refers to the person or entity using our services.
  • "Service" refers to the services offered through our website lumyso.com.

Acceptance of the Terms

By using our Service, you agree to these Terms of Service. If you do not agree, please do not use our Service.

Modifications to the Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page, and your continued use of the Service implies acceptance of the new terms. We recommend reviewing these terms periodically.

Account Responsibilities

To access certain features of our Service, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and all activities conducted under your account. Notify us immediately if you detect unauthorized use of your account or any security breach.

Payment Terms

  • Payment Processing: We use Stripe to process payments. By making a purchase, you agree to the Terms of Service and Privacy Policy of Stripe.
  • Billing: All transactions are processed in South African Rand
     (ZAR). Charges will appear on your statement as lumyso.com.
  • Refunds: Refunds are processed according to our Return and Refund Policy and Stripe's guidelines. See the Return and Refund Policy section for more information.

Return and Refund Policy

  • Returns: If you are not satisfied with your purchase, you can return the product within 14 days of receipt. The product must be in its original condition and packaging.
  • Refunds: Refunds are issued within 14 days of receiving the returned product to the original payment method. Shipping costs are non-refundable unless the product is defective or does not match the description.
  • Exchanges: Exchanges are only allowed for defective or damaged items. Contact info@lumyso.com for assistance.

Prohibited Conduct

You agree not to:

  • Use our Service for illegal or fraudulent purposes.
  • Engage in activities that disrupt the operation of our Service.
  • Violate applicable laws, regulations, or third-party rights.
  • Attempt to gain unauthorized access to parts of our Service or systems.

Intellectual Property

All content and materials on our website, including text, images, logos, and graphics, are the property of Lumysō and are protected by intellectual property laws. You may not use, reproduce, or distribute content from our site without our explicit written consent.

Limitation of Liability

To the extent permitted by law, Lumysō is not liable for indirect, incidental, special, or consequential damages arising from the use of our Service. Our liability is limited to the maximum extent permitted by applicable law.

Dispute Resolution

Any dispute arising from these Terms of Service will be resolved through binding arbitration under the laws of South Africa. The arbitration will be conducted in English, and both parties agree to submit to the jurisdiction of the courts in South Africa, to enforce any arbitration award.

Termination

We may suspend or terminate your access to our Service at any time, with or without cause, and without prior notice. If we terminate your account, you may lose access to the Service, your account data, or files associated with your account.

Privacy Policy

Your use of our Service is governed by our Privacy Policy, which you can find here. By using our Service, you agree to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these third-party sites. Use of third-party services is at your own risk and subject to their terms.

Cookies

We use cookies to improve your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site. You can manage your cookie preferences through your browser settings. Refer to our Cookie Policy for more details.

Your Suggestions

Any comments, suggestions, or feedback you provide about our Service will become the property of Lumysō. We may use, modify, and distribute such feedback without any obligation to compensate you.

Governing Law

These Terms of Service are governed and interpreted in accordance with the laws of South Africa. Any disputes related to these terms will be subject to the exclusive jurisdiction of the courts in South Africa.

Contact Us

For questions or concerns about these Terms of Service, you can contact us at:

  • Email: info@lumyso.com
  • Address: Initial Business Centre, Unit 7 Wilson Business Park, Manchester, United Kingdom, M40 8WN